[Libre-soc-dev] Your recent complaint

[lkcl]

I was expecting to hear from you in another week, and consequently have not
yet uploaded the video for you to review in which your staff member CAUSED
AN ISCHEMIC STROKE

as you understand and appreciate both autism and torture you will be happy
to wait until I feel both safe and comfortable to provide you the evidence
without CAUSING ANOTHER STROKE

your staff member blithely continued talking a standard schpiel WHILST
HAVING CAUSED A STROKE and simply hung up.

this is not by any vague stretch of imagination how to treat human beings
let alone one that has been subjected to such horror and violence it causes
ISCHEMIC STROKES

the level of complete failure to communicate and compensate for both autism
AND ISCHEMIC STROKES is frightening.

It is as if I am living in a horror film.


On Friday, July 4, 2025, Customer Support <customersupport at irwinmitchell.com>
wrote:

> Dear Luke,
>
>
>
> *Your Complaint*
>
>
>
> Thank you for taking the time to contact us about your request for legal
> representation for a potential claim. We understand the importance of your
> enquiry and appreciate you sharing the details with us.
>
>
>
> I am sorry to learn that you are not satisfied with the service you have
> received, and I am grateful that you shared your concerns with us directly.
> We are committed to providing the highest quality of service and I
> apologise if this high standard has not been achieved.
>
>
>
> You contacted us on 27/06/2025 and explained that you were unhappy with
> how your calls had been handled by my colleagues and found the conversation
> distressing. I am sorry that you found this process distressing. We have
> reviewed your calls with our colleagues, and they acted appropriately and
> in line with our standards
>
Please be assured that all our team members are trained to support
> individuals who may be vulnerable or require additional care. I am sorry
> that you felt that your communication with Irwin Mitchell caused additional
> trauma.
>
>
>
> I want to reassure you that we take any complaint received very seriously
> and that a member of my team has reviewed the matter, fully considering the
> concerns you have raised. As a result, I can confirm your complaint has not
> been upheld.
>
>
>
> I do understand that this outcome may be disappointing and feel
> frustrating. To help, additional information about any further support and
> alternative options available to you is contained within our previous
> communication. If you wish, you may also choose to contact The Legal
> Ombudsman who may agree to investigate your concerns. The Legal Ombudsman’s
> contact details are as follows:
>
>
>
> Legal Ombudsman PO Box 6167
>
> Slough SL1 0EH
>
> Telephone: 0300 555 0333
>
> Minicom: 0300 555 1777
>
> Email: enquiries at legalombudsman.org.uk Website:
> https://www.legalombudsman.org.uk
>
>
>
> Please note that The Legal Ombudsman expects complaints to be made to them
> within 12 months from the date of the act or omission about which you are
> concerned or within 12 months of you realising there was a concern. You
> must also refer your concerns to the Legal Ombudsman within six months of
> the firm’s final response to you.
>
>
>
> We hope that additional information and guidance is helpful. For clarity,
> to inform any next steps, we confirm is our final response to you on this
> matter.
>
>
>
> Yours sincerely
>
>
>
>
> *Ben Ward *Client Service Manager
> Irwin Mitchell LLP
>
> *Phone: 0370 1500 100*
>
> www.IrwinMitchell.com <http://www.irwinmitchell.com/>
>
>
>
>
>
> *Visit our website at **www.irwinmitchell.com*
> <http://www.irwinmitchell.com/>
>
>
>
>
>
> P *Please consider the environment - Think before you print*
>
>
>
> This communication is only for the use of the addressee. It may contain
> information which is legally privileged, confidential and exempt from
> disclosure. If you are not the intended recipient you must not read, copy,
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>
> Irwin Mitchell LLP is a limited liability partnership registered in
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> the Solicitors Regulation Authority (Number 570654). The word 'partner',
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>
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